Our Testing Platforms
We offer a variety of language testing platforms for corporate, BPO and education sectors
- AGENT ENTRY EXAM
- AGENT PROFICIENCY TEST
- COMPREHENSIVE ENGLISH TEST
Language KPIS
- General linguistic range
- Grammatical accuracy
- Coherence
- Sociolinguistic appropriateness
- Vocabulary range
- Accuracy
- Fluency
- Interaction
- Pronunciation
- Pacing
Soft Skills
- Empathy towars clients
- Problem resolution
- Effective communication
Language KPIS
- General linguistic range
- Grammatical accuracy
- Coherence
- Sociolinguistic appropriateness
- Vocabulary range
- Accuracy
- Orthographic Control
- Fluency
- Interaction
- Pronunciation
- Pacing
Soft Skills
- Empathy towars clients
- Problem resolution
- Adaptability
- Effective communication
- Following Direction
Language KPIS
- General linguistic range
- Grammatical accuracy
- Coherence
- Sociolinguistic appropriateness
- Vocabulary range
- Accuracy
User Experience and Testing Design
Why is user experience and design so important for testing platforms? Because without dynamic and interactive platform design, you cannot boost user engagement and interaction throughout the testing period. Our tests have been specifically designed by our dynamic UX/UI testing designers to enhance user experience and offer interactive and enjoyable language activities in order to get the most accurate results possible
Our Dynamic Testing Activities
Our testing platforms offer a variety of interactive activities for the candidates to be tested upon, giving each test taker a dynamic and memorable testing experience
Activities
- Fill in the blanks
- Drag and drop
- Short answer response
- Long answer response
- Multiple choice
- True & False
- Recorded response
- Audio playback
Accents
- Australian
- English
- North American
Reliability of Results
- We use Artificial Intelligence to evaluate grammar, listening and reading abilities
- We use Human Intelligence for evaluating speaking, writing and soft skill abilities.
- We achieve a proven 92% and above accuracy of results when combining both Artificial and Human Intelligence
The Comprehensive English Test is designed to evaluate core English language abilities for professionals, university students or the general public needing accurate English proficiency testing
Language Skills Evaluated
- Reading
- Writing
- Listening
- Speaking
- Grammar
- Vocabulary
Testing Ranges: A1 – C2
OUR BPO TESTING PLATFORMS
Enhance CSAT scores by 30% or more and reduce attrition by receiving accurate results on your candidates working on the operation from our Agent Proficiency Test.
Filter out bottom performers from the early recruitment stages by analyzing our advanced language KPIs &Soft Skill assessment analytics from our Agent Entry Exam.
Enhance Training and Nesting Periods from advanced data and trends collected by the AEE & APT
Our BPO tests use real customer service scenarios and role plays in order to evaluate candidates language and soft skill abilities
The Agent Entry Exam is a BPO focused recruitment test for potential agents entering the call center industry. We use a blend of both English and Soft Skill testing scenarios to give our clients the most accurate testing results for their potential candidates
Testing Ranges: A1 – C2
Abilities Tested
- Grammar
- Vocabulary
- Reading
- Writing
- Listening
- Speaking
- Empathy
- Problem Resolution
- Effective Communication
The Agent Proficiency Test is designed to evaluate English language and Soft Skill levels for agents working on operation or campaign through dynamic customer service simulations and scenarios. The APT has been designed as a tool to assist Training and QA with in-depth investigations based on agents English performance, intercultural communication, CSAT and Soft Skills
Testing Ranges: A1 – C2
Abilities Tested
- Speaking
- Listening
- Reading
- Writing
- Empathy
- Problem Resolution
- Adaptability
- Effective Communication
- Following Direction
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